This is shipped from Third Wave Water and not from AeroPress.
All orders placed before 2pm EST will ship the same day. Third Wave Water policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. More information here.