Please make sure you double check your shipping address before placing an order. Once an order is placed we can not cancel or change the address. While we wish we could avoid, returned orders will need to be charged for shipping.
Incorrect Shipping Addresses
When placing an order we ask that you carefully provide accurate and complete shipping information so the carrier can successfully deliver your package. Undeliverable or refused packages will be subject to return shipping costs. If an order is returned as refused or undeliverable, you will be charged for the shipping fee if a refund is requested.
Charges for Shipping
We offer free standard shipping on orders over $35 USD within the contiguous USA and over $60 CAD in Canada. We charge our actual shipping costs or less on all other orders. This does not apply to third-party products (products that are not AeroPress branded) purchased on our companion products marketplace.
USA Domestic: All AeroPress branded product orders within the continental USA are estimated to arrive within 3-5 business days after fulfillment.
Canada: AeroPress coffee makers and filter orders within Canada are estimated to arrive within 5 -7 business days after fulfillment. Replacement parts and accessories can take 10-14 business days.
Processing time is 1 business day on all orders placed after 12 pm pst.
International: Overseas orders should arrive within 4-6 weeks. You will automatically receive an email from us notifying you when your order has shipped and supplying you with the shipment tracking number. If your order is not delivered within these timeframes, you are welcome to email us at: onlineordersupport@
Orders outside of the USA may be subject to import duties.
** Third-party/Companion products (products that are not AeroPress branded) purchased on our Marketplace are shipped by the Marketplace vendor as per their shipping and return policy. These products do not ship outside of the USA.
Exclusions apply and promo/discount codes may not be eligible for products on sale and the free shipping promotion. Third-party products (products that are not AeroPress branded) are not eligible for discounts.
In the unlikely event that we are out of stock of the AeroPress branded product you order, your order will ship when the AeroPress branded product ordered becomes available within the following 30 days. If your order has not shipped within the 30 day period, we will contact you and ask how you want us to proceed. Anytime you wish to cancel an order that has not yet shipped, please notify us at firstname.lastname@example.org.
Orders are not split ship and all items will be shipped when all items are in stock.
Upon receipt, please carefully inspect your AeroPress branded product order and document with a camera any damage to shipping cartons and their contents. If the AeroPress branded products received are damaged, send your claim with related photographs to email@example.com. You will be contacted within two business days.
** Shipping damage queries for third-party products (products that are not AeroPress branded) purchased on our Marketplace are handled by the Marketplace vendor as per their shipping and return policy.
AeroPress Shipping Protection
If you purchased AeroPress Shipping protection, go here to open a claim.
What is Shipping Protection?
Shipping protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit.
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
- Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered..