Please make sure you double check your shipping address before placing an order. Once an order is placed we can not cancel or change the address. While we wish we could avoid, returned orders will need to be charged for shipping.
Incorrect Shipping Addresses
When placing an order we ask that you carefully provide accurate and complete shipping information so the carrier can successfully deliver your package. Undeliverable or refused packages will be subject to return shipping costs. If an order is returned as refused or undeliverable, you will be charged for the shipping fee if a refund is requested.
Charges for Shipping
We offer free standard shipping on orders over $35 USD within the contiguous USA and over $60 CAD in Canada. We charge our actual shipping costs or less on all other orders. This does not apply to third-party products (products that are not AeroPress branded) purchased on our companion products marketplace.
USA: All AeroPress branded product orders within the continental USA should arrive within 3-5 business days after fulfillment.
Canada: AeroPress coffee makers and filter orders within Canada should arrive within 5 -7 business days after fulfillment. Replacement parts and accessories can take 10-14 business days.
Processing time is 1 business day on all orders placed after 12 pm pst.
International: Overseas orders should arrive within 4-6 weeks. You will automatically receive an email from us notifying you when your order has shipped and supplying you with the shipment tracking number. If your order is not delivered within these timeframes, you are welcome to email us at: onlineordersupport@
Orders outside of the USA may be subject to import duties.
See our international online retailers.
** Third-party/Companion products (products that are not AeroPress branded) purchased on our Marketplace are shipped by the Marketplace vendor as per their shipping and return policy. These products do not ship outside of the USA.
Exclusions apply and promo/discount codes may not be eligible for products on sale and the free shipping promotion. Third-party products (products that are not AeroPress branded) are not eligible for discounts.
In the unlikely event that we are out of stock of the AeroPress branded product you order, your order will ship when the AeroPress branded product ordered becomes available within the following 30 days. If your order has not shipped within the 30 day period, we will contact you and ask how you want us to proceed. Anytime you wish to cancel an order that has not yet shipped, please notify us at firstname.lastname@example.org.
Orders are not split ship and all items will be shipped when all items are in stock.
Upon receipt, please carefully inspect your AeroPress branded product order and document with a camera any damage to shipping cartons and their contents. If the AeroPress branded products received are damaged, send your claim with related photographs to email@example.com. You will be contacted within two business days.
** Shipping damage queries for third-party products (products that are not AeroPress branded) purchased on our Marketplace are handled by the Marketplace vendor as per their shipping and return policy.
AeroPress Shipping Protection
If you purchased Navidium Shipping protection, contact firstname.lastname@example.org to open a claim.
Route Package Protection
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
- Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here.
What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at email@example.com and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.