Terms of service

Payment

Your credit card will be charged prior to your order shipping by Shopify Payments, a very well respected payment processing firm, and none of your credit card information will be retained by Shopify Payments or AeroPress, Inc. after your order is processed.

Customs, Duties and Taxes for International Orders

The recipient of an order that ships to a country other than the United States is the importer of record and must comply with all laws and regulations of the destination country. Such orders may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment will be responsible for all charges levied upon receipt of their shipment. AeroPress, Inc. has no control over and also cannot predict these charges. Governmental policies vary widely. You should contact your local customs office for information. 

Sales and Use Taxes in Alaska

No sales tax will be charged on orders that ship to the state of Alaska. Recipients of such orders will be solely responsible for payment of any use taxes imposed by their local city and/or borough.

Warranty

AeroPress brand products are warranted against defects in materials and workmanship for one year from the date of purchase from an authorized retailer. If you think you purchased a defective AeroPress product that is under warranty, please contact us and report the problem. We will promptly be in touch.

Shipping and Returns Questions

If you have a question related to shipping or returns, please visit our Shipping page and returns page.

 

Mobile Terms of Service

AeroPress Inc.

Last updated: Nov. 22, 2022

The AeroPress Inc. mobile message service (the "Service") is operated by AeroPress Inc. (“AeroPress Inc.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to AeroPress Inc.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of AeroPress Inc. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with AeroPress Inc.. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18332452418 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other AeroPress Inc. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18332452418 or email info@aeropress.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.