We accept credit card payment by Visa, Mastercard, and Discover. Your credit card will be charged prior to your order shipping. Your credit card will be charged by Stripe Payments Company, a very well respected payment processing firm, and none of your credit card information will be retained by Stripe or AeroPress, Inc. after your order is processed.
Customs, Duties and Taxes for International Orders
The recipient of an order that ships to a country other than the United States is the importer of record and must comply with all laws and regulations of the destination country. Such orders may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment will be responsible for all charges levied upon receipt of their shipment. AeroPress, Inc. has no control over and also cannot predict these charges. Governmental policies vary widely. You should contact your local customs office for information.
Sales and Use Taxes in Alaska
No sales tax will be charged on orders that ship to the state of Alaska. Recipients of such orders will be solely responsible for payment of any use taxes imposed by their local city and/or borough.
Items in stock will usually ship within 1 business day of order placement. All orders ship from Ogden, Utah, USA. Domestic orders will ship via a ground parcel shipping service and should arrive in a week or less. Export orders will ship via an air parcel shipping service and should arrive in two to three weeks. We ship to almost anywhere. You will automatically receive an email from us notifying you that your order has shipped and supplying you with the tracking number of your shipment. If your order is not delivered within 30 days of your order date or by your estimated delivery date, whichever is later, please contact our Customer Service Department by emailing firstname.lastname@example.org.
Charge for Shipping
We offer free shipping on orders for an AeroPress coffee and espresso maker or an AeroPress Go travel coffee press that ship to the contiguous 48 states of the United States. We charge our actual shipping costs or less on all other orders.
If your order is not delivered within 30 days of your order date or by your estimated delivery date, whichever is later, please contact our Customer Service Department by emailing email@example.com. When placing an order we ask that you carefully provide accurate and complete shipping information so the carrier can successfully deliver your package. Undeliverable or refused packages may be subject to return shipping costs. If you want us to re-ship a package that was returned as refused or undeliverable, additional shipping costs will be your responsibility. If you elect to cancel an order that was returned as refused or undeliverable, a restocking fee may apply.
In the unlikely event that we are out of stock of the product you order, your order will ship when the product ordered becomes available within the following 30 days. If your order has not shipped within the 30 day period, we will contact you and ask how you want us to proceed. Anytime you wish to cancel an order that has not yet shipped, please notify us at firstname.lastname@example.org.
Upon receipt, please carefully inspect your order and document with a camera any damage to shipping cartons and their contents. If the products received are damaged, send your claim with related photographs to email@example.com. You will be contacted within two business days.
Returns are accepted on items received within 30 days of the original ship date. Returns are accepted only of items that are unopened. Please enclose a copy of the original invoice. Ship your return to AeroPress, Inc., 1121 San Antonio Road, Suite B101, Palo Alto, California 94303, USA. The customer is responsible for return shipping costs. We encourage you to ship via a service that offers tracking and insurance. We are only able to issue a refund for merchandise that we receive in good condition. We are not responsible for items lost or damaged during transit.
AeroPress brand products are warranted against defects in materials and workmanship for a year from the date of purchase. If you purchased a defective AeroPress product from our website, return it along with a copy of your receipt and an explanation of how the product is defective to AeroPress, Inc., 1121 San Antonio Road, Suite B101, Palo Alto, California 94303, USA. Upon receipt of the defective product, we will evaluate it. If we are able to get it working properly, we will return it to you with an explanation of what was required. If we are not able to get it working properly, we will send you a new replacement.