Outside the USA?

See our international online retailers.

Charge for Shipping

We offer free shipping on AeroPress Coffee Makers and AeroPress branded products in orders over $35.00 within the contiguous USA. We charge our actual shipping costs or less on all other orders. This does not apply to third-party  products (products that are not AeroPress branded) purchased on our Marketplace.

Shipping

All AeroPress branded product orders within the USA should arrive within 2-4 business days. Orders to Canada should arrive within 10-14 business days. Overseas orders should arrive within 4-6 weeks. You will automatically receive an email from us notifying you when your order has shipped and supplying you with the shipment tracking number. If your order is not delivered within these timeframes, you are welcome to email us at: onlineordersupport@aeropress.com.

** Third-party products (products that are not AeroPress branded) purchased on our Marketplace are shipped by the Marketplace vendor as per their shipping and return policy.

When placing an order we ask that you carefully provide accurate and complete shipping information so the carrier can successfully deliver your package. Undeliverable or refused packages may be subject to return shipping costs. If you want us to re-ship a package that was returned as refused or undeliverable, additional shipping costs will be your responsibility. If an order is returned as refused or undeliverable, a restocking fee of 20% of the order value will apply. If the order included free shipping, a shipping charge of $9.95 will also apply.

Backorders

In the unlikely event that we are out of stock of the AeroPress branded product you order, your order will ship when the AeroPress branded product ordered becomes available within the following 30 days. If your order has not shipped within the 30 day period, we will contact you and ask how you want us to proceed. Anytime you wish to cancel an order that has not yet shipped, please notify us at onlineordersupport@aeropress.com.

Shipping Damage

Upon receipt, please carefully inspect your AeroPress branded product order and document with a camera any damage to shipping cartons and their contents. If the AeroPress branded products received are damaged, send your claim with related photographs to onlineordersupport@aeropress.com. You will be contacted within two business days.

** Shipping damage queries for third-party products (products that are not AeroPress branded) purchased on our Marketplace are handled by the Marketplace vendor as per their shipping and return policy.

Return Policy

Returns are accepted on AeroPress branded items received within 30 days of the delivery date. Returns are accepted only of items that are unopened. Please enclose a copy of the original invoice. Ship your return to AeroPress, Inc., 1121 San Antonio Road, Suite B101, Palo Alto, California 94303, USA. The customer is responsible for return shipping costs. We encourage you to ship via a service that offers tracking and insurance. We are not responsible for items lost or damaged during transit.

** Returns for third-party products (products that are not AeroPress branded) purchased on our Marketplace are handled by the Marketplace vendor as per their shipping and return policy.