This is shipped from Proper By Design and not from AeroPress.
We ship to locations within the contiguous United States. Shipping to Alaska, Hawaii, US Territories, and all international shipping available at cost. We do not ship to PO boxes.
Orders are processed within 3 business days (typically 1-2 days). Standard shipping takes 2-6 business days.
If you do not love your Proper product, we gladly accept returns for unused items within 30 days of purchase. You may choose to receive a refund for the product or store credit to our site to use later.
If there is a particular issue you would like to check in with us about, please don't hesitate to get in touch. We are more than happy to answer your questions. Email us @ email@example.com.
To begin your return or exchange, send an email to firstname.lastname@example.org with your order number and reason for return/exchange. Our customer service team will help you navigate the process.